Please read these Terms of Use carefully before engaging any of our services. By placing an order, submitting a project brief, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

General Terms & Conditions

These Terms of Use (“Terms”) govern the relationship between the service provider (“we”, “us”, “our”) and the client (“you”, “your”) in connection with all professional services listed herein. These Terms apply to all service categories including Document & Secretarial Services (Section A) and Creative & Digital Services (Section B).

1. Acceptance of Terms

By engaging our services — whether through an online platform, direct communication, signed agreement, or payment — you confirm your acceptance of these Terms in full. These Terms form a legally binding agreement between you and us. We reserve the right to update or amend these Terms at any time, and continued use of our services constitutes acceptance of the revised Terms.

2. Definitions

3. Engagement of Services

All projects commence upon written confirmation from both parties, including agreement on scope, timeline, and pricing. A project is deemed active once an initial deposit or full payment has been received, or a signed project agreement is in place. We reserve the right to decline any project at our discretion without obligation to provide a reason.

4. Client Responsibilities

You agree to provide accurate, complete, and timely information necessary for the fulfilment of your project. Delays caused by incomplete briefs, late feedback, or failure to supply required materials may result in revised timelines at no additional cost to us. You are responsible for ensuring that any materials you supply to us (including text, images, audio, and data) do not infringe any third-party intellectual property rights.

• Provide a clear and complete project brief prior to project commencement.
• Respond to communications and feedback requests within the agreed timeframe.
• Supply all necessary materials, assets, and access credentials promptly.
• Ensure all supplied materials are legally owned or properly licensed by you.
• Review and approve (or request revisions to) Deliverables within the specified review period.

5. Revisions and Amendments

Each service includes a specified number of revisions as outlined in the individual service agreement or project quote. Revisions must be requested within 7 calendar days of Deliverable submission. Revision requests must be submitted in writing with clear, consolidated feedback. Each round of revisions must be completed before the next round is initiated. Additional revisions beyond the agreed number will be charged at our standard hourly or per-revision rate.

Important: A “revision” means changes within the original agreed scope. Requests that fundamentally change the direction, format, or purpose of a Deliverable may be treated as a new project and quoted accordingly.

6. Timelines and Deadlines

Estimated delivery timelines are provided in good faith and commence from the date of full project brief receipt and deposit clearance. We will make every reasonable effort to meet agreed deadlines. However, timelines may be affected by factors outside our control, including late client feedback, incomplete materials, or force majeure events. Rush or expedited delivery may be available at an additional fee, subject to capacity.

7. Intellectual Property Rights

Upon receipt of full payment for a completed project, you will be granted the usage rights specified in your service agreement. Unless a full intellectual property assignment is explicitly agreed in writing, we retain the moral rights and the right to display the work in our portfolio. All preliminary concepts, rejected drafts, and unused work remain our intellectual property. You may not use any Deliverable for purposes beyond those agreed without our prior written consent.

• Deliverables are licensed, not sold, unless a full IP transfer is agreed and documented.
• We retain the right to display completed work in our portfolio unless confidentiality is agreed.
• You warrant that all materials supplied to us are free of third-party IP infringement.
• Any third-party assets used in Deliverables (stock images, fonts, audio) are subject to their respective licences.

8. Confidentiality

Both parties agree to keep all Confidential Information shared during a project private and not to disclose it to third parties without prior written consent. This obligation survives the completion or termination of any project. We will not disclose your project details, data, or materials to any third party except as necessary to fulfil the project (e.g., with a sub-contractor bound by equivalent confidentiality obligations) or as required by law.

9. Payment Terms

Payment terms are as specified in the project quote or service agreement. In the absence of specific terms, the following defaults apply:

• Deposit: 50% of the total project value is due prior to project commencement.
• Balance: Remaining 50% is due upon delivery of final Deliverables, prior to release of files.
• Invoicing: Invoices are issued via email and are due within 14 days of issue unless otherwise agreed.
• Late Payment: Overdue invoices may attract interest at 2% per month and may result in work suspension.
• Disputes: Payment disputes must be raised in writing within 7 days of invoice receipt.

10. Cancellation Policy

Should you wish to cancel a project after commencement, written notice must be provided. Cancellation fees apply as follows: cancellation before work begins — deposit is non-refundable; cancellation after work has commenced — you are liable for the cost of work completed to date, which may equal or exceed the deposit paid; cancellation after Deliverable submission — full project fee is payable. Please refer to our Refund Policy document for full details.

11. Warranties and Representations

We warrant that our services will be performed with reasonable care and skill by qualified professionals. We do not warrant that our Deliverables will be error-free or that they will meet any specific outcome (such as commercial success, search engine ranking, or sales targets). You warrant that all information and materials you provide are accurate, lawful, and do not infringe third-party rights.

12. Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any claim arising from the provision of services shall not exceed the total fees paid by you for the specific project giving rise to the claim. We shall not be liable for any indirect, consequential, incidental, or special damages including loss of revenue, loss of business, or loss of data, even if we have been advised of the possibility of such damages.

Note: Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Dispute Resolution

In the event of a dispute arising from these Terms or any project, both parties agree to first attempt resolution through good-faith negotiation. If resolution cannot be reached within 30 days, either party may refer the matter to mediation before pursuing formal legal proceedings. All disputes shall be governed by the laws stated in Section 17.

14. Force Majeure

We shall not be in breach of these Terms or liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, pandemics, government actions, power failures, or internet outages. In such cases, we will notify you promptly and make every effort to resume services as soon as practicable.

15. Privacy and Data

We are committed to protecting your personal data. Any personal information collected in connection with a project will be used solely for the purposes of delivering the agreed services and fulfilling our legal obligations. We will not sell, rent, or share your personal data with third parties for marketing purposes. Data handling is conducted in accordance with applicable data protection laws.

16. Termination

Either party may terminate a project or ongoing engagement by providing written notice. Upon termination, you shall pay for all work completed to the date of termination. We reserve the right to terminate immediately and without notice if you breach any material term of these Terms, engage in abusive or unlawful conduct, or fail to make payment when due.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Service Provider is registered. Any legal proceedings shall be conducted in the courts of that jurisdiction. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with any project-specific agreement, quote, or statement of work, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior discussions, representations, and agreements. No variation of these Terms shall be effective unless agreed in writing by both parties.

SECTION A — Document & Secretarial Services

The following terms apply specifically to the eight Document and Secretarial services offered under Section A. These terms supplement the General Terms and Conditions and, in the event of conflict, the service-specific terms shall prevail.

A1. Desktop Publishing Services

All design work is produced based on the Brief provided. Clients must supply all text content, logos, images, and brand assets in digital format prior to project commencement. We do not assume responsibility for proofreading supplied copy unless a separate proofreading service is engaged. Print-ready files are provided in the formats specified; additional format conversions may incur extra charges. Approval of print-ready files transfers responsibility for print quality to the client.

• Client-supplied assets must be provided in high resolution (minimum 300dpi for print).
• We are not responsible for colour variations between screen and physical print output.
• Final print-ready files will be released upon receipt of full payment.

A2. Dictation Services

Audio submissions must be clear and of sufficient quality to permit accurate transcription. We are not liable for errors arising from poor audio quality, heavy accents, background noise, or inaudible speech. Transcripts are produced verbatim unless an edited version is requested. Turnaround times are calculated from the time of audio receipt and may vary based on audio length and complexity. All audio files are handled with strict confidentiality and deleted from our systems upon project completion unless archival is agreed.

• Audio files should be submitted in MP3, WAV, M4A, or other widely supported formats.
• Specialty terminology lists or glossaries should be provided for technical, legal, or medical content.
• Rush transcription is available at an additional fee, subject to availability.

A3. Document Preparation Services

Document preparation is carried out based on client-supplied content and specifications. We do not provide legal, financial, or professional advice in connection with document preparation. Documents are prepared for formatting and presentation purposes only. Clients are responsible for verifying accuracy, legality, and completeness of all prepared documents before submission or use. We are not liable for consequences arising from the use of prepared documents.

• Legal or regulatory documents should be reviewed by a qualified professional before use.
• Template-based documents are supplied as editable files for client use.

A4. Letter & Resume Writing Services

Resume and letter writing services are based on information provided by the client. The accuracy and truthfulness of all content in resumes and letters is the sole responsibility of the client. We do not guarantee employment outcomes, interview success, or any specific response from third parties. Clients must review all drafts carefully for factual accuracy before use. We retain no liability for inaccurate information supplied by the client that is incorporated into the final document.

• Revisions based on factual errors supplied by the client may be subject to additional charges.
• We recommend clients do not submit documents without personal review.

A5. Proofreading Services

Our proofreading services involve a careful review of submitted documents for spelling, grammar, punctuation, and consistency. Proofreading is performed on the document as submitted; we are not responsible for errors introduced after the proofread version is returned to the client. We do not guarantee that all errors will be identified, as the volume and complexity of content may affect thoroughness. Proofreading does not constitute endorsement of the content or its accuracy.

• Clients should submit documents in their near-final form for proofreading.
• Proofreading of heavily edited post-delivery versions may require a new engagement.

A6. Secretarial Services

Secretarial services are provided on an ongoing or ad hoc basis as agreed. Clients must provide timely access to relevant systems, tools, and information required to carry out secretarial duties. We treat all client information handled during secretarial services as strictly confidential. We are not liable for decisions made by the client based on calendar management, correspondence, or administrative actions undertaken on their behalf without explicit authorisation.

• Secretarial staff operate within the scope of instructions provided by the client.
• Any financial, legal, or binding commitments require explicit written client authorisation.

A7. Stenographic Services (Excl. Court Reporting)

Stenographic services are delivered by trained professionals. Transcripts are produced to the highest accuracy possible given the conditions of the session. Clients must notify us in advance if sessions involve classified, sensitive, or legally privileged content, as additional confidentiality provisions may apply. Verbatim transcripts reflect the actual spoken words, including errors, interruptions, and incomplete sentences. Edited transcripts are available upon request.

• Session recordings, where made, are held for a maximum of 30 days unless archival is agreed.
• We do not provide court reporting services under these Terms.

A8. Typing & Word Processing Services

Typing and word processing services are performed based on the source material provided. We are not responsible for errors, omissions, or ambiguities in the source content. Formatting will match the client’s specifications or a standard professional style if no specification is provided. Completed documents are delivered in the agreed format; re-delivery in additional formats may incur a small fee. All source materials are handled with care and deleted upon project completion unless retention is requested.

• Handwritten source materials should be legible; illegible content will be flagged for client clarification.
• Scanned documents should be provided at minimum 300dpi for accurate transcription.

SECTION B — Creative & Digital Services

The following terms apply specifically to the seventeen Creative and Digital services offered under Section B. These terms supplement the General Terms and Conditions and, in the event of conflict, the service-specific terms shall prevail.

B1. Adobe Creative Cloud Freelancers

Work produced using Adobe Creative Cloud tools will be supplied in the agreed output formats. Native project files (e.g., .PSD, .AI, .INDD, .PRPROJ) are not included as standard and must be specifically requested and agreed at the time of engagement. Third-party assets, fonts, stock imagery, or plugins used during production may be subject to separate licensing fees, which are the client’s responsibility unless otherwise agreed.

• Native source files are available at an additional fee if not included in the original quote.
• Clients must ensure they hold valid licences for any fonts or brand assets they supply.

B2 & B3. 2D Game Assets & 2D Game Design Services

All game assets and design materials are created as original works based on the client’s brief. Clients must not submit briefs that infringe upon existing intellectual property, copyrighted characters, or trademarked designs. Delivered assets are licensed for use in the client’s specified project; redistribution, resale as standalone assets, or use in multiple unrelated projects requires a broader licence agreement. Game design documentation (GDD) and level design materials remain our IP until full payment is received.

• Asset formats and specifications (e.g., sprite sheet dimensions, file format) must be agreed prior to production.
• Completed assets are delivered in the agreed engine-ready formats; re-export requests may incur additional fees.

B4. Handmade Jewelry Design Services

Custom jewelry design services encompass design, sketching, and specification work. Physical production of jewelry is a separate service and subject to additional terms. Design files, sketches, and technical drawings remain our intellectual property until full payment is received. Clients are responsible for verifying that custom designs do not infringe upon trademarked or protected jewelry designs prior to production.

Material specifications and sourcing recommendations are advisory only; final sourcing decisions rest with the client.

B5. Costume Design Services

Costume design services include concept, design, and production management as agreed. Physical garment construction timelines are dependent on material sourcing and fabrication complexity; delays due to material availability are not our liability. Clients must provide accurate measurements and promptly attend scheduled fitting sessions. Alterations required due to inaccurate measurements provided by the client may be charged separately.

• Once fabric is cut and production begins, changes to design may not be possible.
• Costume designs for film and TV are subject to any additional production-specific confidentiality requirements.

B6. Floral Design Services

Floral design services are subject to seasonal availability of flowers and botanical materials. We will make every effort to source specified flowers, but reserve the right to substitute with comparable alternatives of equal or greater value if original selections are unavailable. Perishable nature of flowers means all arrangements must be accepted and inspected at delivery; post-delivery quality issues unrelated to our preparation are not our liability. Installation charges and travel fees may apply for on-site services.

• Final floral selections are confirmed no later than 14 days prior to the event date.
• Deposits for event florals are non-refundable within 14 days of the event.

B7. Action Writing Services

All writing services are produced as original work based on the client’s brief. Ghostwriting engagements transfer authorship rights to the client upon full payment, unless otherwise agreed. We are not responsible for the commercial success, publication, or reception of any written work delivered. Clients must ensure that story concepts, characters, and settings provided do not infringe upon existing copyrighted works.

• Ghostwritten content will not be attributed to us unless attribution is explicitly agreed.
• We retain the right to decline briefs that require production of plagiarised or unlawful content.

B8 & B9. Graphic Design & Marketing Design Services

All designs are created as original work tailored to the client’s brand and brief. Clients must provide brand guidelines, logos, and colour specifications where applicable. Stock imagery or licensed font usage beyond our standard subscription may result in additional costs. Designs are delivered in the agreed formats; use of designs in contexts beyond those agreed (e.g., using a social media design for large-format print) may require adaptation at additional cost.

• Supplied brand assets must be in vector or high-resolution format.
• Print artwork approval transfers responsibility for print output quality to the client.

B10. Evaluation Design Services

Evaluation tools, surveys, and frameworks are designed based on the objectives and context provided by the client. We do not guarantee specific research outcomes, data quality, or the suitability of tools for purposes beyond those specified. Clients are responsible for ensuring that data collection tools comply with applicable data protection and ethical research standards in their jurisdiction. Completed evaluation instruments should be pilot tested by the client prior to full deployment.

Any use of evaluation tools in regulated or clinical contexts must be reviewed by appropriate professionals.

B11 & B12. YouTube Video Editing & Video Editing Services

Video editing services are performed on footage supplied by the client. We are not responsible for the quality of source footage, lighting, audio capture, or performance. Footage must be supplied in clearly organised, labelled files along with any relevant scripts, shot lists, or edit notes. Final deliverables are provided in the agreed export format and resolution. We are not responsible for platform rejection, demonetisation, or copyright claims resulting from client-supplied music or third-party content included at the client’s request.

• Source footage must be provided via agreed file transfer method; physical media delivery must be pre-arranged.
• Music, sound effects, and graphics supplied by the client must be properly licensed for the intended use.
• Archival of source footage beyond 30 days post-delivery requires explicit agreement.

B13. Final Cut Pro X Specialist Services

All FCPX editing work is carried out on macOS systems using Apple-native workflows. Clients should be aware that FCPX project files are not cross-compatible with other NLEs without conversion. Deliverables are exported in agreed formats; native FCPX library files are available at additional cost. We are not responsible for compatibility issues arising from the client’s playback environment or operating system.

For broadcast or cinema delivery, technical specifications must be provided prior to project commencement.

B14. Photoshop Expert Services

Photo editing and compositing work is performed using Adobe Photoshop. Clients must supply images in sufficient resolution for the intended output. We are not responsible for copyright issues arising from images supplied by the client. Retouching is performed to professional standards; subjective aesthetic preferences must be clearly communicated in the initial brief. Excessive rounds of revisions due to changing aesthetic preferences may be subject to additional charges.

• Images supplied for retouching must be provided in RAW, TIFF, or high-resolution JPEG format.
• We do not perform retouching that misrepresents individuals in ways that could be considered deceptive or defamatory.

B15. 2D Animation Background Artists

Background artwork is produced in accordance with the style guide and brief provided. Clients must supply character designs, style references, and any colour palettes prior to production. Animation-ready background files will be delivered in layered formats as specified. Changes to the agreed art style or direction mid-production may require re-scoping and additional charges. All background art remains our intellectual property until full payment is received.

Backgrounds intended for parallax or multi-layer animation must specify layer requirements at briefing.

B16. Logo Design Services

Logo design engagements include exploration of the agreed number of concepts. Concepts are presented for client feedback; further exploration beyond the agreed number of directions will be charged additionally. Final logo files are delivered upon receipt of full payment in the agreed formats. We strongly recommend the client obtains a trademark search prior to registering or commercially using any new logo design, as we do not conduct trademark clearance searches.

• We are not liable for trademark conflicts arising from a logo design; trademark clearance is the client’s responsibility.
• Logo designs are created as original work; we warrant we have not knowingly reproduced an existing mark.

B17. 2D Illustrator Services

All illustrations are original works created to the client’s brief. Style references provided by the client are used for directional guidance only; we do not copy or reproduce the work of other artists. Illustration files are delivered in the agreed formats upon full payment. Use of illustrations beyond the agreed scope (e.g., merchandise rights, international licensing) requires a separate licence agreement and may incur additional fees.

• Full commercial rights are granted upon full payment unless otherwise specified in the project agreement.
• We retain the right to add completed illustrations to our portfolio unless confidentiality is agreed in writing.